Technology problems cost your business time and money. CST Computer SARL provides responsive on-site and remote IT support with defined SLAs, dedicated account management, and monthly plans that fit your budget — so issues get resolved, not just logged.
What sets our IT service apart
Defined Response Times
SLA-backed response times — critical issues acknowledged within 1 hour, resolved same day.
Dedicated Account Manager
One point of contact who knows your environment and your team — no call centre runaround.
Proactive Maintenance
We patch, update, and monitor your systems before problems occur — not just when they break.
Predictable Costs
Fixed monthly pricing means no surprise invoices when something goes wrong.
Our proven process
Onboarding
We document your environment, users, and priorities so we can support you from day one.
Monitoring Setup
Remote monitoring agents deployed across your devices for proactive visibility.
Ongoing Support
Users log tickets via phone, email, or portal. We resolve remotely or dispatch on-site.
Monthly Review
Regular service reviews with ticket trends, system health, and upcoming recommendations.
What are your support hours?
Standard plans cover business hours (8am–6pm). Extended and 24/7 plans are available for critical environments.
How do users log support requests?
By phone, email, or our online portal. All tickets are tracked and you receive updates at every stage.
Can you support a mix of Windows and Mac devices?
Yes — we support Windows, macOS, iOS, and Android across all our support plans.
Other services we offer
Ready to get started with IT Support?
Talk to our team today — free consultation, no obligation.